Monday: 9.00am - 5.00pm
Tuesday: 9.00am - 5.00pm
Wednesday: 9.00am - 5.00pm
Thursday: 9.00am - 5.00pm
Friday: 9.00am - 5.00pm
Saturday: 10.00am - 2.00pm
Merthyr Tydfil - Main Centre
Office 12, Crownford House, Swan Street, Merthyr Tydfil CF47 8EU
Telephone: 07516 914036
Office G6, Beechwood House, Christchurch Road, Newport, NP19 8AJ
Telephone: 07377 375479
Office 9-022, Princess House, Princess Way, Swansea, SA1 3LW
Telephone: 07377 376176
Fill in the form below and a member of the team will contact you back shortly...
We welcome the opportunity to resolve any complaints that may arise in an efficient, professional and courteous manner.
Step 1: You can make a complaint by telephone, email or in writing to the centre manager. Please provide an outline of the problem and if we need any further information, we will ask you for it. The telephone number for the centre manager is: 07516914036 | The email for the centre manager is: firstname.lastname@example.org | Abacus’s address is: Abacus Assessments, Crawford House, Swan Street, Merthyr Tydfil, CF47 8EU
Step 2: If you are not satisfied with the answer you receive from the centre manager, you may complete the online form on our website with your name and contact details and click send. The managing director will then investigate your complaint. We aim to give you a full reply by letter or email within five working days. You can also contact the managing director by telephone, email or in writing. The telephone number for the managing director is: 07470298636
Appeal: If you are unsatisfied with the outcome of your complaint you may wish to contact your Funding Body.